Tutaki uses multi-factor authentication (MFA) to protect access to sensitive documents and meetings. You’ll sign in with your email, then confirm with a one-time code sent to your email and your phone (SMS). MFA is quick, auditable, and dramatically reduces account risk.
Note: Phone (SMS) codes are used for forgotten passwords and account recovery, and are only needed for the first time you set up your account.
What you can do
Go to your Tutaki login page and
Sign in with Google or Microsoft or
Sign in with Email and Password
Choose your second factor: Email (send another code) or Phone (SMS).
Enter the 6-digit MFA code.
You're in.
Before you start
Make sure you can access your inbox (check spam/filters) and that your mobile number (with country code) can receive SMS.
If your email or phone changed, update it in Account Settings before signing out of existing devices.
If you can’t get a code
Email code not arriving
Wait up to 2 minutes, then click Resend code.
Check Spam/Junk and any security filters.
Ask IT to allow messages from the Tutaki domain.
Note: If you're on a work computer it might be getting caught by internal security systems.
SMS code not arriving
Skip or confirm your number (with +country code) in Profile → Account Settings.
Ensure you have signal, some carriers delay international SMS.
Tap Resend after ~30 seconds; avoid many rapid requests (rate limits).
Skip if this doesn't work.
Still stuck?
Contact our support team here.
FAQs
Can I turn off MFA?
Can I turn off MFA?
No - we take security seriously. MFA requirements required by all users.
Why am I asked for MFA again on the same computer?
Why am I asked for MFA again on the same computer?
You may be on a new browser, cleared cookies or your “remember” window expired.
What if I changed my phone number?
What if I changed my phone number?
Update it in Profile → Security (you’ll re-verify), or ask an our support team if you’re locked out.
Do you support authenticator apps?
Do you support authenticator apps?
Tutaki currently supports email and SMS codes. Additional methods may be introduced in the future.
Learn more